Despite a cumbersome system, Vic TAFE generally helps rather than hinders people to start study

The state’s Auditor-General looked at procedures at five big colleges and found three still use manual enrolments, two do not monitor customer experiences and one does not take feedback from prospective students.

Overall however, “a significant proportion of prospective students find it easy to enrol at the five audited TAFEs.”

A system-wide approach will assist improving processes, “rather than TAFEs duplicating effort using their own limited resources.”