The Tertiary Education Quality and Standards Agency has released its Commonwealth required performance report, based on a survey of higher education providers and industry and student groups. TEQSA reports it has “achieved” five of six KPIs, but the per centage of survey respondents rating the agency’s performance as “good or excellent” declined on all of them.  The agency explains what it is doing to address all declines.

The “partially achieved” rating is for the first KPI, “regulation does not unnecessarily impede the efficient operation of higher education providers,” which dropped from 66 per cent in 2017 to 56 per cent last year. “Although the agency continued to develop and implement initiatives to further reduce unnecessary regulatory burden on providers during 2017-18, the continued turnover in case managers contributed to a decrease in the percentage of providers that rated the agency as good or excellent.” TEQSA assures and explains.

The agency adds that its corporate plan has, “measures in place to streamline aspects of regulation, cut response times, improve its case management model and enhance consultation on key changes.”

Back in October TEQSA’s annual report stated 87 per cent of “low-risk” providers rated its performance as good or excellent, (CMM October 22).