International students aren’t getting what they paid for-they’re not happy

Monash U’s international students’ service asks VC Margaret Gardner to explain why its members are, “paying full fees when their semester is being conducted off-campus.”

“We understand the necessity of allocating significant financial resources to developing support services, on-line teaching platforms and acknowledge the university’s great initiatives in supporting our students.”

However, and it’s a considerable qualification, “international students are and will remain confused and disappointed about why they are not being offered a refund in their fees, MUISS president Helen Vu warns.

She adds her members want to know how fees are being spent on their “direct experience.”

Ms Vu asks Professor Gardner to email answers to all internationals.