UNSW has one of the lowest overall student satisfaction scores in the new Quality Indicators for Learning and Teaching, like last year. CMM asked UNSW DVC Academic Merlin Crossley what the university thinks about. Here’s what Professor Crossley said.

“We’ve looked carefully at the data for this year and last year. The QILT student surveys produce a very flat table and while many universities have shifted by one or two percent there are few patterns and most public universities are comparable lying between about 85% and 75% student satisfaction. That said we are disappointed that while UNSW continues to be ranked top in the employability of our graduates and to excel in research and social engagement, we remain with other Sydney universities near the bottom of the table in the QILT student experience survey. We are making a wholesale response, investing more than $100 million in enhancing our courses, are developing staff roles dedicated to education, have established the Scientia Education Academy of high performing teachers, and are reviewing our entire curriculum as we introduce the new UNSW3+ academic calendar next year. We are confident that once these changes are embedded and various other transformational works, like the unification of student services, and other things including large infrastructure projects, are completed we’ll move up to be amongst the leaders on this table”.